Ahmad Ghandour, Ph.D


Abu Dhabi Campus

+971 2 6133563



Ph.D. Information Science, University of Otago, New Zealand

Master of Management Information Systems, Amman Arab University, Jordan

BSc of Electrical & Electronic Engineering, University of Bath, UK

Research Interests

Business value of websites (eCommerce Websites), Social Commerce (Social Medial for eCommerce), Management Information Systems, Project Management, Digital transformation, eHealth, Innovation, AI and Blockchain

Selected Publications

  • Ghandour, A.; Parackal, M.; Deans, K.R. (2023). A Framework for Relationships in eCommerce Websites. International Journal of E-Business Research, 19 (1). 11, DOI: 10.4018/IJEBR.317411
  • Al-Enizi, Z. K., Ghandour, A. (2023). Introducing Smart e-Trials into the UAE Judicial SystemArab Law Quarterly, 37 (1-2), 194-216. doi: https://doi.org/10.1163/15730255-BJA10045
  • Ghandour AAl-Srehan, H; Almutairi, A (2023). Analysis of Demand and Supply for Mobile Payments in the UAE during COVID-19. Journal of Risk and Financial Management, 16 (2), 59, DOI: 10.3390/jrfm16020059
  • Ghandour, AWoodford, B. J;  Almutairi, A; Al-Srehan, H. S. (2023). Means to Support the Ends: Forums that Escape the Official Gaze in the Educational Institutions. Paper presented at the 2022 23nd International Arab Conference on Information Technology (ACIT), Abu Dhabi, UAE. DOI: 10.1109/acit57182.2022.9994133
  • Ghandour, A. (2022). Impact of COVID 19 on Social Commerce in the UAEThe 38th Business & Economics Society International (B&ESI) Conference March 2-4, 2022. Virtual conference. https://www.conferences-besi.com/wp-content/uploads/pdf-files/archives/programMarch2022Posted.pdf
  • Ghandour, A. Parackal, M., Deans, K.R. (2022). Relationship Development Process in eCommerce Websites. Paper presented at the 2021 22nd International Arab Conference on Information Technology (ACIT), Muscat, Oman. DOI: 10.1109/ACIT53391.2021.9677208
  • Ghandour, A. (2022). Redefining Knowledge Management in the Era of COVID-19: A Concept Analysis Approach in the Context of Higher Education. Paper presented at the 2021 22nd International Arab Conference on Information Technology (ACIT), Muscat, Oman. DOI: 10.1109/ACIT53391.2021.9677262
  • Ghandour A. (2021). Opportunities and Challenges of Artificial Intelligence in Banking: Systematic Literature ReviewTEM Journal, 10 (4), 1581-1587, DOI: 10.18421/TEM104-12
  • Ghandour A, Woodford, B. J.(2021).Guidelines to develop AI ethics policy in Organizations: Perspectives informed from two different countries’ laws. The 4th Middle East & North Africa Conference for Information System (MENACIS2021): 11-14 November 2021, Agadir, Morocco. Hybrid Conference.
  • Ghandour A, Woodford, B. J. (2021). Regulating Internet of Things: The case of UAE. TEM Journal, 10(3), 1031 - 1038,    DOI: 10.18421/TEM103‐04
  • Ghandour, A. (2021). Factors that Affect Using Mobile Payments in the Light of Covid-19. The 37th Business & Economics Society International (B&ESI) Conference June 7-9, 2021. Virtual conference.
  • Woodford, B.J and Ghandour, A. (2021). An Information Retrieval-based Approach to Activity Recognition in Smart Homes. In Hacid H. et al. (eds) Service-Oriented Computing – ICSOC 2020 workshops. ICSOC 2020. Lecture Notes in Computer Science, Vol 12632. Springer, Cham https://doi.org/10.1007/978-3-030-76352-7_51
  • Al-Enizi, Z. K., Ghandour, A., & Al-Hajaya, N. H. (2021). Revocation of Emirati citizenship due to committing cybercrimes. International Review of Law, Computers & Technology, 1-24. doi: 10.1080/13600869.2021.1886942
  • Ghandour, A., & Woodford, B. J. (2020). COVID-19 Impact on E-Commerce in UAE. Paper presented at the 2020 21st International Arab Conference on Information Technology (ACIT), Giza, Egypt.https://doi: 10.1109/ACIT50332.2020.930007

Teaching Courses

Principles of MIS (U), Management Information Systems (G), E-Business (U), Project Management (U, G), Business System and Applications. Knowledge Management


Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all.

This person’s work contributes towards the following SDG(s):




  • The Institute of IT Professionals / New Zealand
  • NZ Society for Risk Management
  • Jordan Engineers Association
  • Association for Information Systems


Ethical issues in modern business management

Published in: International Journal of Procurement Management, Vol. 12, No. 5, 592 - 605.

Sep 10, 2019

/ Mohammed Taher Nuseir / Ahmad Ghandour

The ethical issues in business management have always been co-existing, but their type and quantum have been changed in the present digital world. The globalisation and digitisation of business have not only altered the ethical issues but also their gravity, as evidenced by the widening of problems and complaints. In the 21st century, business management is becoming more complex while a multitude of ethical issues appears simultaneously. Thus, an in-depth understanding of ethical problems and identification of mitigating options is required, for which these review efforts have been undertaken. Highly relevant research studies were selected from the literature and presented in a critique style, elaborating both sides of the picture. Significant findings were documented logically with consequent conclusions.


The Experience of three different user groups using personally controlled health record for multidisciplinary care team

Published in: Australasian Journal of Information Systems

Feb 02, 2019

Personally Controlled Health Records (PCHR) are patient-centric tools which allow individuals to own, manage, access and share their health information online from anywhere, at any time. Patient-centric tools have received considerable interest and investment in recent years worldwide. These tools are thought to have the potential to increase individuals' self-management and involvement in their own health, as well as improve healthcare efficiency and delivery. The aim of this study is to report and analyse the experiences of three different user groups using PCHR for Multidisciplinary Care Team (MDCT) including the advantages, disadvantages, barriers and obstacles, and the current state of PCHR. In order to achieve the aim of this study, sixteen interviews with key informants from three different user groups were conducted in Dunedin, New Zealand. Interviews were transcribed and analysed with thematic analysis. The key findings of this research showed that those who can benefit the most from PCHRs are the least able to use it. It suits those who have basic knowledge about computers and the internet and those who can afford to use them. PCHR is also best suited for individuals who are motivated about their health despite their health condition. However, more research is needed in the future with a larger sample, an easier to use PCHR, different population other than community health workers, patients with different chronic illnesses, and healthy patients. This research can be used as a basis and tested in future research on PCHR adoption. © 2019 Ghandour & Ghandour. SciVal Topic Pro


Crafting a web-unique value proposition using the concept analysis technique

Published in: Global Business and Economics Review

Jan 01, 2019

/ Ahmad Ghandour

Abstract View references (35) Online value proposition is an integral part of websites because it identifies the reason why customers will click on, return, register or buy from the website and feel motivated to share their experience. The purpose of this paper is to develop a framework for identifying competitive web value propositions for e-commerce website. This paper outlines a conceptual analysis of value proposition for e-commerce website combined with the value life cycle in a manner that offers managers a tool to create a web unique value proposition. The result of this paper is the four-cycle process which is an exercise an organisation can undertake in its own organisation’s context. Such exercise would be a group activity enabling them to achieve a shared understanding while developing a clearer conceptualisation of the online value proposition concept.


FAHP-based to-do-list for e-commerce website the case of SMEs in Abu Dhabi

Published in: Int. J. Economics and Business Research

Jan 01, 2018

/ Ahmad Ghandour

The continued disappointment among SMEs for their online activities and the subsequent struggle in recognising benefits is a call for action to develop a checklist to guide owners/managers. Based on the web marketing mix, this paper responds to such requirement and develop a prioritised and most important to-do-list that can be used as a guideline for eCommerce website development. Further, the fuzzy analytic hierarchy process (FAHP) approach was used to rank and prioritise the list. The results show 22 items where 'setting a strategic goal' and 'making the website search friendly' made it to the top of the list. Surprisingly, mobile marketing came last on the list indicating that SMEs in UAE are not yet utilising the power of smartphones for eCommerce purposes.


Website Value Model for SMEs

Published in: International Journal of electronic Commerce Studies (IJECS)

Dec 20, 2015

/ Ahmad Ghandour

Small and Medium Enterprises (SMEs) continue to struggle to measure the success of their website. This results in ineffective eCommerce activities and the consequent disappointment in recognisable benefits. There is a need for a website operational model offering managers the ability to understand the payoffs from their investment. This paper presents an empirically proven intuitive eCommerce website operational model that offers managers a comprehensive way of understanding their website operation. The model premise is simple: the achievement of operational excellence will lead to improved financial performance. The central task for managers, then, lies in understanding what drives operational excellence and then committing the necessary resources to the development of the drivers. Managerial implications stemming from the empirical findings are also discussed.