2. Units
  3. Human Resources Unit
  4. Vacancies
  5. End User Support

Disclaimer

  • AAU does not recruit through recruitment agencies, and shall never ask for any payments related but not limited to visa, recruitment, travel expenses etc.
  • All the recruitment offers are sent through official HR Email ID (hr@aau.ac.ae), AAU shall bear no responsibility of the offers sent through IDs other than the mentioned Email ID.

End User Support

Closure Date: Jun 10,2023

Reference Number: 200

  Location: Abu Dhabi

 Qualification: Bachelor Degree

 Position: End user support

 

JOB DESCRIPTION:

 

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the university (this may be in person or over the phone).
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Possibly training junior staff
  • Perform periodic IT Equipment Health & Performance check-ups and maintenance preventive procedures to maintain proper IT equipment functionality.
  • Maintain and perform periodic Audio/Video Equipment check-up.
  • Providing IT Support during AAU Events.
  • Maintain and manage AAU IT Equipment Assets.

 

Required Skills

  • Experience in Microsoft products such as MS Windows OS, MS Office Suites, etc.
  • Experience in Google Workspace Services such as Gmail, Drive, etc.
  • Ability to demonstrate strong skills in diagnosing and solving software and hardware issues (A+ Certification is preferable)
  • Ability to provide basic level of network support (Network+/CCNA Certification is preferable)
  • Good skills in writing technical and user guidance documentation.
  • Ability to work independently / team member.
  • Ability to demonstrate strong organizational skills.
  • Ability to be highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving skills.
  • Ability to effectively prioritize task.
  • Customer service orientation skills.
  • Ability to work in a team-oriented, collaborative environment.

 

 

General Conditions:

  • 3+ years of proven interactive experience
  • Own a car with a valid driving license is a plus.
  • Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills and Experience.

 

 

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